A Standard Operating Procedure (SOP) is a written set of step-by-step instructions for completing a specific task or process in a consistent and efficient way. SOPs help ensure that everyone on the team knows what to do, how to do it, and who is responsible.
They are essential for training, maintaining quality standards, and reducing errors or confusion—especially when new staff join or when something goes wrong.
Tip: A good SOP is clear, simple, and easy to follow. It doesn’t just list what to do—it helps explain why it matters.