Course 1: Sales & Service Training: Essentials for Pet Retail Success

About Course

This course lays the foundation for working in a premium pet retail environment. It combines customer service, teamwork, and product knowledge to help staff deliver memorable experiences. By the end, learners will feel confident assisting customers, guiding product choices, and contributing to a strong store culture.

How Long Will It Take?

This course is designed to be practical and digestible—whether you work through it in a weekend or spread it over a few weeks.

Reading only: ~3–4 hours
Reading + Quizzes: ~4–5 hours
Reading + Quizzes + Reflection: ~5–7 hours total, if you pause to think about your own store, jot notes, and apply the concepts between lessons

Course Content

Topic 1: Our Values & What Great Service Means
Discover what sets premium retail apart, and how care, curiosity, and professionalism create a great customer experience.

Lesson 1: Welcome to bloom /loop
Lesson 2: What Makes Us Different
Lesson 3: Living Our Values Every Day
Lesson 4: What Great Service Really Looks Like
Lesson 5: Spatial Awareness—Your First Skill in the Store
Culture and Core Values

Topic 2: Nutrition Basics & What’s in the Bag
Learn the basics of dog and cat nutrition, how food works, and how to guide customers without being a nutritionist.

Topic 3: Food Allergies, Sensitivities & Solutions
Recognize signs of food allergies and help pet owners navigate limited ingredient diets and smart food choices.

Topic 4: Feeding Challenges—Real-Life Tips That Help
Support customers facing picky eating, portion issues, or digestive upsets with practical, real-world advice.

Topic 5: Store Safety & Cleanliness—Everyone’s Job
Understand how to stay safe, keep the store clean, and respond confidently to accidents or emergencies.

Topic 6: Team Culture & Doing the Job Well
Build strong habits, help the team thrive, and learn how retail experience can shape your future success.

Topic 7: Customer Conversations—Clarity, Care & Confidence
Master the art of asking the right questions, giving honest advice, and guiding without overstepping.

Topic 8: Knowing When to Ask for Help
Know when to ask for help, when to refer to a vet, and how to handle sensitive or emotional situations.

Topic 9: Final Thoughts & Why This Work Matters
A message of encouragement and purpose—why your role matters, and how to grow through this work.

Add this certificate to your resume to demonstrate your skills and increase your chances of getting noticed.

Student Ratings & Reviews

5.0

Total 1 Rating

1 Rating

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annie

3 weeks ago

Great information, especially for someone new to the pet industry.

About Course

How Long Will It Take?

Course Content

Topic 1: Our Values & What Great Service Means Discover what sets premium retail apart, and how care, curiosity, and professionalism create a great customer experience.

Lesson 1: Welcome to bloom /loop

Lesson 2: What Makes Us Different

Lesson 3: Living Our Values Every Day

Lesson 4: What Great Service Really Looks Like

Lesson 5: Spatial Awareness—Your First Skill in the Store

Culture and Core Values

Topic 2: Nutrition Basics & What’s in the Bag Learn the basics of dog and cat nutrition, how food works, and how to guide customers without being a nutritionist.

Lesson 1: What Is Pet Food, Really?

Lesson 2: How to Read Pet Food Labels with Confidence

Lesson 3: What Makes a Product Premium

Food Formats, Labels & Value

Topic 3: Food Allergies, Sensitivities & Solutions Recognize signs of food allergies and help pet owners navigate limited ingredient diets and smart food choices.

Lesson 1: Understanding Allergies

Lesson 2: How to Try an Elimination Diet

Lesson 3: What to Watch Out For: Real-Life Allergy Cases

Understanding Allergies

Topic 4: Feeding Challenges—Real-Life Tips That Help Support customers facing picky eating, portion issues, or digestive upsets with practical, real-world advice.

Lesson 1: Feeding the Right Amount—Why It’s So Important

Lesson 2: Talking About Weight—Gently & Effectively

Lesson 3: Picky Eaters—And the Humans Who Love Them

Lesson 4: Stool Quality, Digestive Upset & What to Watch For

Everyday Feeding Challenges

Topic 5: Store Safety & Cleanliness—Everyone’s Job Understand how to stay safe, keep the store clean, and respond confidently to accidents or emergencies.

Lesson 1: How to Work Safely, Efficiently & Responsibly

Lesson 2: Cleanliness, Smell, and First Impressions

Cleanliness & First Impressions

Topic 6: Team Culture & Doing the Job Well Build strong habits, help the team thrive, and learn how retail experience can shape your future success.

Lesson 1: How to Be a Great Teammate (and Why It Matters)

Lesson 2: Working Together—Communication, Boundaries & Trust

Store Safety & Smart Routines

Topic 7: Customer Conversations—Clarity, Care & Confidence Master the art of asking the right questions, giving honest advice, and guiding without overstepping.

Lesson 1: How to Ask Smart, Helpful Questions

Lesson 2: Picking Up on Clues Customers Don’t Say

Lesson 3: Know Your Role—and Why That’s a Good Thing

Lesson 4: What to Say When You Don’t Know

Customer Conversations—What Did You Catch?

Topic 8: Knowing When to Ask for Help Know when to ask for help, when to refer to a vet, and how to handle sensitive or emotional situations.

Lesson 1: When to Bring in a Manager or Teammate

Lesson 2: Helping Customers When It’s Beyond Our Scope

Lesson 3: Tough Conversations: Stay Cool, Stay Kind

When to Escalate or Ask for Help

Topic 9: Final Thoughts & Why This Work Matters A message of encouragement and purpose—why your role matters, and how to grow through this work.

You Matter More Than You Know

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