Course 4: Team Management and Workplace Culture

About Course

This course teaches how to build, lead, and support strong retail teams. It covers hiring, setting expectations, culture, recognition, conflict resolution, and leadership development. By the end, managers will have a framework for motivating people and sustaining a resilient, positive workplace.

How Long Will It Take?

This course covers leadership, hiring, culture, and conflict resolution. It’s a deeper, people-focused journey that benefits from thoughtful reflection and practice.

Reading only: ~7–8 hours
Reading + Reflection: ~9–10 hours
Reading + Reflection + Some Want to Try tasks: ~12–16 hours total, usually spread over 2–3 weeks at a comfortable pace

You choose the rhythm—work through it bit by bit alongside your day, or dive deeper for a faster transformation.

Why strong teams are the foundation of a thriving business
How to attract and hire candidates who truly fit
Interview techniques that balance conversation with clarity
How to set clear expectations and avoid common management pitfalls
Building and living a team culture that feels real, not aspirational
Practical ways to motivate, recognize, and retain your best people
Developing future leaders from within your team
Supporting new leaders through their transition
Conflict resolution tools for preventing and repairing disputes
How to handle voluntary and involuntary departures with respect
Steps to rebuild team morale after a departure
Daily, weekly, and quarterly leadership habits that sustain consistency
How to stay resilient, curious, and motivated as a leader over time

Course Content

Topic 1: Why Your Team Is Everything
Learn why your team is the single most important system in your business and how the right people make everything else possible.

Welcome to the Team Management and Workplace Culture Course
Lesson 1: Why Building the Right Team Is Your Most Important Job

Topic 2: Finding and Hiring Talent
Practical steps for attracting, interviewing, and selecting candidates who fit your culture and strengthen your team.

Topic 3: Building a Strong Team Foundation
Discover the core practices—clarity, delegation, feedback—that prevent most team problems before they start.

Topic 4: Culture and Connection
Turn culture from an abstract idea into a lived reality by shaping shared values, behaviors, and belonging.

Topic 5: Motivation and Retention
Explore how to keep your best people engaged through recognition, ownership, and meaningful work—not just money.

Topic 6: Developing Leaders Within Your Team
See how to spot potential, mentor emerging leaders, and create clear paths for growth inside your team.

Topic 7: Handling Challenges
Learn tools for preventing, addressing, and resolving conflicts and common management pitfalls.

Topic 8: When It’s Time to Part Ways
Guidance for making tough termination decisions, handling amicable departures, and protecting morale after someone leaves.

Topic 9: Wrapping Up & Moving Forward
Build leadership habits and rituals that keep you steady, inspired, and effective for the long run.

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About Course

How Long Will It Take?

What Will You Learn?

Course Content

Topic 1: Why Your Team Is Everything Learn why your team is the single most important system in your business and how the right people make everything else possible.

Welcome to the Team Management and Workplace Culture Course

Lesson 1: Why Building the Right Team Is Your Most Important Job

Topic 2: Finding and Hiring Talent Practical steps for attracting, interviewing, and selecting candidates who fit your culture and strengthen your team.

Lesson 1: Attracting the Right Candidates—Beyond “Pet Lovers”

Lesson 2: Interviewing for Fit and Potential

Lesson 3: Onboarding and Training for Success

Material: Interview checklist

Topic 3: Building a Strong Team Foundation Discover the core practices—clarity, delegation, feedback—that prevent most team problems before they start.

Lesson 1: Why Clear Expectations Solve Most Staff Problems

Lesson 2: Delegating While Staying in the Loop

Lesson 3: Managing Without Micromanaging

Material: How to Run Simple, Effective 1-on-1s

Material: 10 Things You Can Probably Delegate Today

Topic 4: Culture and Connection Turn culture from an abstract idea into a lived reality by shaping shared values, behaviors, and belonging.

Lesson 1: Managing a Team: Turning Individuals into a Strong Unit

Lesson 2: What Culture Really Is (And Why It Matters)

Lesson 3: Culture Isn’t a Statement—It’s a Shared Reality

Lesson 4: Living Your Culture Statement

Workshop Template: Build-Your-Own Culture Statement

Team Culture Check—What Are You Actually Creating?

Topic 5: Motivation and Retention Explore how to keep your best people engaged through recognition, ownership, and meaningful work—not just money.

Lesson 1: How to Keep Great People—When You Can’t Always Offer Big Raises

Lesson 2: Lead by Example—While Keeping Healthy Boundaries

Lesson 3: Redefining Success: Balancing Results, People, and Yourself

Lesson 4: Creating a Team Where Everyone Belongs

Lesson 5: Celebrating Wins and Recognizing Contributions That Matter

Lesson 6: Maintaining Team Health—Proactive Leadership for Long-Term Success

Topic 6: Developing Leaders Within Your Team See how to spot potential, mentor emerging leaders, and create clear paths for growth inside your team.

Lesson 1: Spotting and Nurturing Leadership Potential

Lesson 2: Mentoring and Preparing for the Role

Lesson 3: Creating a Clear Path for Growth

Topic 7: Handling Challenges Learn tools for preventing, addressing, and resolving conflicts and common management pitfalls.

Lesson 1: Resolving Team Conflicts—Before They Grow

Lesson 2: Avoiding Common Pitfalls in Team Management

Topic 8: When It’s Time to Part Ways Guidance for making tough termination decisions, handling amicable departures, and protecting morale after someone leaves.

Lesson 1: Deciding When It’s Time to Let Someone Go

Lesson 2: How to Let Someone Go—With Clarity, Respect, and Minimal Fallout

Lesson 3: Handling Voluntary and Amicable Departures

Lesson 4: Rebuilding Morale After a Departure—Keeping the Team Steady and Moving Forward

Material: Manager’s Checklist: Handling Voluntary & Amicable Departures

Topic 9: Wrapping Up & Moving Forward Build leadership habits and rituals that keep you steady, inspired, and effective for the long run.

Lesson 1: Staying the Course—Your Leadership Journey

Lesson 2: Celebrate & Stay Inspired—Fuel For The Long Run

A Final Word: Progress, Not Perfection

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